Shipping policy
Thank you for supporting our small business. We are happy to serve.
The time frame of order delivery is divided into two parts as below.
Total delivery time = Processing time + Shipping time
Once an order has been placed, please allow for 1-3 business days for your order to be processed and packed up. Sometimes up to 7 days for processing.
Pre-order items/sizes is about 10 to 20 business days processing. Once the order of pre-order item is placed, it can be canceled within 24 hours free of charge. If production has started, there is NO CANCELLATION, NO ALTERATION, NO RETURN to the order.
Note:
1. Please note all our prices are in USD, and you will be charged in USD.
2. We do not ship Saturdays, Sundays, or holidays. The destination countries and couriers will be affected the shipping time as well.
3. Please make sure your shipping address is correct and details enough to receive package before placing an order. We are not responsible for incorrect shipping information.
4. Not ship to Alaska, Hawaii, offshore addresses such as Puerto Rico, Guam; APO/FPO military addresses.
5. Not ship to affiliated islands of European countries.
For United States, United Kingdom, Germany, France, Italy, Spain customers:
Standard shipping: 10-14 workdays shipping
Shipping fee cost: $5.99
Free standard shipping on orders over $99
For Canada, Australia, New Zealand customers:
Standard shipping: 10-20 workdays shipping
Shipping fee cost: $6.99
Free standard shipping on orders over $99
For Denmark, Sweden, Norway, Finland, Belgium, Switzerland, Ireland, Portugal, Netherlands customers:
Standard shipping: 10-14 workdays shipping
Shipping fee cost: $5.99
Free standard shipping on orders over $99
For Indonesia, Israel, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, United Arab Emirates customers:
Standard shipping: 10-25 workdays shipping
Shipping fee cost: $6.99
Free standard shipping on orders over $99
Shipping Methods
We cooperate with high-quality logistics providers, such as USPS, YunExpress, etc. We will strive to provide customers with the best logistics services.
My Tracking Says 'NO INFORMATION AVAILABLE AT THE MOMENT'.
It may take up to 5 business days after your order has been shipped for the tracking information to become available online. (It might take longer depending on how fast the postal service is processing the shipments.)
Will My Items Be Sent In One Package?
Your order may arrive in multiple packages and shipments. Depending upon the type, quantity, and weight of item(s) in your order, we may pack and ship them in multiple packages. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.
Please note that we don’t ship on weekends.
*Please note that these are estimated delivery time only, therefore Vintage Mist do not guarantee delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Track Your Order
You will receive an email once your order is ready to ship! You can copy your tracking number and track the shipping information here. Also, you can contact support@vintagemist.com for all inquiries. We will respond in 24 hours.
Taxes & Duties
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. We always declare a low value on the package to avoid or lower the tax. (You can ask us to provide an invoice paper if you need.) If you don’t need us to declare a low value. Please contact us before shipment. If the parcel is shipped out, Vintage Mist is NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country’s local customs office.
Customs & Regulations
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Payment Method & Foreign Transaction Fees
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
We accept PayPal only from so far. All transactions will be handled in USD through Paypal at the checkout page. You can pay with a credit card via PayPal if you have linked a bank with a credit card.
Force Majeure Delays
We make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
If you have any other questions, please contact us at support@vintagemist.com and we will do our best to help you out.