Shipping & Return

What's the Shipping time?

Total delivery time = Processing time + Shipping time

Processing time: Typically 1-3 working days. Please allow 7-14 working days for handmade or pre-order items. Once you place a handmade order or pre-order, you can cancel it free of charge within 24 hours. If production has started, the order cannot be cancelled, changed or returned.

Shipping time: Usually 7-14 working days. Depending on the country, the shipping time will vary. For more detail information please click and check our shipping policy.

Free standard shipping on orders over $99.

How do I return an item?

We offers a 30-day satisfaction guarantee on all products. If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Shipping charges are not refundable.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Please send email to support@vintagemist.com

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

All refunds will be credited to your original form of payment.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

For more detail information please please click and check our return and refund policy.